Handled by Customer Care 1 · first response 7m
Andrew Attard
Hi, is the website down? I can't load my basket.
Andrew Attard · 14:35
Happy to help!
Customer Care 1 · 14:42
Great, thanks for checking.
Andrew Attard · 14:49
I've checked with the team and sent you the details.
Customer Care 1 · 15:01
Thanks, appreciate the quick reply.
Andrew Attard · 15:05
You're welcome! I'll keep this thread updated.
Customer Care 1 · 15:27
Okay, I'll wait to hear back.
Andrew Attard · 15:43
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 15:52
Any news on this?
Andrew Attard · 16:17
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatGeneral enquiry answered in chat.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.