Handled by Customer Care 4 · first response 3m
Andrew Attard
Hi, the bread from this morning was raw in the middle.
Andrew Attard · 17:56
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 4 · 17:59
Sending the photos now, you can see it clearly.
Andrew Attard · 18:03
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 4 · 18:13
Thanks, appreciate the quick reply.
Andrew Attard · 18:33
You're welcome! I'll keep this thread updated.
Customer Care 4 · 18:39
Okay, I'll wait to hear back.
Andrew Attard · 18:52
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 18:57
Any news on this?
Andrew Attard · 19:21
Quick update — the team came back to us and it's progressing.
Customer Care 4 · 19:49
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.