Handled by Customer Care 7 · first response 22m
Michela Caruana
Hi, I want to return a pack that was open when I got home.
Michela Caruana · 15:13
Happy to help — do you have the receipt or the till slip number?
Customer Care 7 · 15:35
Yes, I have the receipt here, sending a photo now.
Michela Caruana · 15:42
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 7 · 15:47
Thanks, appreciate the quick reply.
Michela Caruana · 16:10
You're welcome! I'll keep this thread updated.
Customer Care 7 · 16:14
Okay, I'll wait to hear back.
Michela Caruana · 16:21
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 16:36
Any news on this?
Michela Caruana · 16:41
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDouble charge at till; camera check requested, refund via accounts.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.