Handled by Customer Care 7 · first response 2m
Michela Caruana
Hi, my Wolt order from your store arrived with two items missing.
Michela Caruana · 09:40
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 7 · 09:42
The reference is in my email — the whole freezer bag is ruined.
Michela Caruana · 09:49
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 7 · 09:54
Thanks, appreciate the quick reply.
Michela Caruana · 10:16
You're welcome! I'll keep this thread updated.
Customer Care 7 · 10:31
Okay, I'll wait to hear back.
Michela Caruana · 10:44
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.