Handled by Customer Care 4 · first response 1m
Michela Caruana
Hello, the cheese from the deli counter was hard and discoloured.
Michela Caruana · 10:43
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 4 · 10:44
Photos attached, you can see the colour.
Michela Caruana · 10:52
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 4 · 11:05
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli counter quality complaint; images forwarded to shared attendant contact.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Deli & Fruit/Veg attendant · Third party · sent 21 May
Store speaks to deli / fruit & veg attendant; email shared contact
Auto-notify: Deli & Fruit/Veg attendant + St Paul's Bay, Tourist St · within 24h — live send is a production step.
Contact: contact to be provisioned
- 23 May — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.