Handled by Customer Care 5 · first response 31m
Kevin Debono
Hi, I ordered through the app and got someone else's bags.
Kevin Debono · 10:45
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 5 · 11:16
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Kevin Debono · 11:22
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 5 · 11:29
Thanks, appreciate the quick reply.
Kevin Debono · 11:52
You're welcome! I'll keep this thread updated.
Customer Care 5 · 12:14
Okay, I'll wait to hear back.
Kevin Debono · 12:37
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 12:51
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.