Customer Service Hub

Handled by Customer Care 4 · first response 27m

Website chat·

Kevin Debono

Sat 23 May · started 13:16

Hi, the sausages I got from the butcher yesterday turned grey overnight.

Kevin Debono · 13:16

So sorry — could you send images of the product issue? The store will also speak to the counter attendant.

Customer Care 4 · 13:43

Photos attached, you can see the colour.

Kevin Debono · 13:46

Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.

Customer Care 4 · 13:51

Customer

4 contacts
Kevin Debono
First seen 31 Mar · Website chat, Instagram
Contacts
4
Refunds
none
Rewards
—
Repeat topics
Delivery / online order ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWebsite chatauto
CustomerKevin Debonoauto
Date / time23 May · 13:16auto
AgentCustomer Care 4auto
Issue typeDeli / butcher qualityauto
StoreIs-Siġġiewi, Triq It-Tabib Nikol Zammitauto
Order refES-43185auto
Suggested summaryauto

Deli / butcher quality raised over Website chat — Is-Siġġiewi, Triq It-Tabib Nikol Zammit, order ES-43185. Awaiting agent write-up.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.