Handled by Customer Care 5 · first response 3m
Kevin Debono
Hello, I was charged twice at the till, can you help?
Kevin Debono · 11:14
Happy to help — do you have the receipt or the till slip number?
Customer Care 5 · 11:17
Yes, I have the receipt here, sending a photo now.
Kevin Debono · 11:26
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 5 · 11:29
Thanks, appreciate the quick reply.
Kevin Debono · 11:55
You're welcome! I'll keep this thread updated.
Customer Care 5 · 12:16
Okay, I'll wait to hear back.
Kevin Debono · 12:40
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 13:04
Any news on this?
Kevin Debono · 13:28
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 13:41
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund / return raised over Website chat — In-Naxxar, Vjal Il-21 Ta Settembru, order ES-58027. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.