Handled by Customer Care 2 · first response 7m
Luca Borg
Hi, I found yoghurts on the shelf that expired last week.
Luca Borg · 08:33
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 2 · 08:40
Here's the label with the date.
Luca Borg · 08:45
We've asked the store to check the shelf and remove any other expired items. Depending on the product we can exchange it in store.
Customer Care 2 · 08:49
Thanks, appreciate the quick reply.
Luca Borg · 09:13
You're welcome! I'll keep this thread updated.
Customer Care 2 · 09:24
Okay, I'll wait to hear back.
Luca Borg · 09:43
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 09:50
Any news on this?
Luca Borg · 09:56
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired item found on shelf; store asked to sweep the display.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.