Handled by Customer Care 6 · first response 19m
Luca Borg
Hello, the glass bottle broke as soon as I lifted it out — the base was chipped.
Luca Borg · 10:04
Sorry about that! A photo of the item and your receipt and we'll sort a refund.
Customer Care 6 · 10:23
Photo sent — it made a mess of everything.
Luca Borg · 10:29
Refund approved — no need to return it, we'll mark it as damaged. Apologies again!
Customer Care 6 · 10:33
Thanks, appreciate the quick reply.
Luca Borg · 10:39
You're welcome! I'll keep this thread updated.
Customer Care 6 · 10:47
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatBroken item; refund but no return, marked as damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.