Handled by Customer Care 6 · first response 1m
Luca Borg
Hi, my Wolt order from your store arrived with two items missing.
Luca Borg · 18:57
So sorry about that! Could you share your order number and the items affected?
Customer Care 6 · 18:58
The reference is in my email — the whole freezer bag is ruined.
Luca Borg · 19:00
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 6 · 19:05
Thanks, appreciate the quick reply.
Luca Borg · 19:26
You're welcome! I'll keep this thread updated.
Customer Care 6 · 19:47
Okay, I'll wait to hear back.
Luca Borg · 20:14
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 20:20
Any news on this?
Luca Borg · 20:26
Quick update — the team came back to us and it's progressing.
Customer Care 6 · 20:31
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.