Handled by Customer Care 3 · first response 2m
Julia Mifsud
Hi, I want to move my points from my old rewards card to the app.
Julia Mifsud · 15:11
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 3 · 15:13
The card number is on the back, sending it now with my details.
Julia Mifsud · 15:19
All updated — the change shows in the app within a few minutes.
Customer Care 3 · 15:29
Thanks, appreciate the quick reply.
Julia Mifsud · 15:39
You're welcome! I'll keep this thread updated.
Customer Care 3 · 16:04
Okay, I'll wait to hear back.
Julia Mifsud · 16:27
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 16:50
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCard not scanning in app; account re-linked.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.