Handled by Customer Care 4 · first response 6m
Julia Mifsud
Hi, the shelf said €2.99 but the till charged €3.75.
Julia Mifsud · 14:33
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 4 · 14:39
Photos sent — shelf label and slip.
Julia Mifsud · 14:45
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 4 · 14:57
Thanks, appreciate the quick reply.
Julia Mifsud · 15:09
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShelf/till price mismatch; difference refunded, barcode sent to procurement.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.