Handled by Customer Care 1 · first response 3m
Julia Mifsud
Hi, I'd like a refund for an item I bought yesterday in store.
Julia Mifsud · 11:10
Happy to help — do you have the receipt or the till slip number?
Customer Care 1 · 11:13
Yes, I have the receipt here, sending a photo now.
Julia Mifsud · 11:19
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 1 · 11:26
Thanks, appreciate the quick reply.
Julia Mifsud · 11:50
You're welcome! I'll keep this thread updated.
Customer Care 1 · 12:16
Okay, I'll wait to hear back.
Julia Mifsud · 12:22
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 12:37
Any news on this?
Julia Mifsud · 12:57
Quick update — the team came back to us and it's progressing.
Customer Care 1 · 13:17
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDouble charge at till; camera check requested, refund via accounts.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.