Handled by Customer Care 7 · first response 9m
Rita Caruana
Hello, the fresh cream I got is off even though it's in date.
Rita Caruana · 08:41
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 7 · 08:50
Sending the photos now, you can see it clearly.
Rita Caruana · 08:58
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 7 · 09:08
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct quality raised over WhatsApp — In-Naxxar, Vjal Il-21 Ta Settembru. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.