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Rita Caruana

Product quality · Ħaż-Żebbuġ · Fri 10 Apr 17:36
Resolved

Handled by Customer Care 5 · first response 9m

WhatsApp·

Rita Caruana

Fri 10 Apr · started 17:36

Hi, the strawberries I bought today were mouldy inside the pack.

Rita Caruana · 17:36

So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.

Customer Care 5 · 17:45

Sending the photos now, you can see it clearly.

Rita Caruana · 17:52

Thank you — refund approved, and our procurement team will speak to the supplier about this batch.

Customer Care 5 · 17:58

Thanks, appreciate the quick reply.

Rita Caruana · 18:18

Customer

3 contacts
Rita Caruana
First seen 10 Apr · WhatsApp
Contacts
3
Refunds
1 · €39.66
Rewards
—
Repeat topics
Product quality ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerRita Caruanaauto
Date / time10 Apr · 17:36auto
AgentCustomer Care 5auto
Issue typeProduct qualityauto
StoreĦaż-Żebbuġauto
Order ref—auto
Refund€39.66auto
Suggested summaryauto

Fresh product quality complaint with images; refund issued, supplier informed.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.