Handled by Customer Care 6 · first response 41m
Matthias Farrugia
Hi, I'd like a refund for an item I bought yesterday in store.
Matthias Farrugia · 12:45
Happy to help — do you have the receipt or the till slip number?
Customer Care 6 · 13:26
The slip number is on the photo I just sent.
Matthias Farrugia · 13:31
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 6 · 13:34
Thanks, appreciate the quick reply.
Matthias Farrugia · 13:55
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.