Handled by Customer Care 6 · first response 3m
Matthias Farrugia
Hi, the sticker on my deli pack says €4.20 but I was charged €6.10.
Matthias Farrugia · 10:36
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 6 · 10:39
Here's the sticker photo, barcode included.
Matthias Farrugia · 10:44
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 6 · 10:53
Thanks, appreciate the quick reply.
Matthias Farrugia · 11:02
You're welcome! I'll keep this thread updated.
Customer Care 6 · 11:24
Okay, I'll wait to hear back.
Matthias Farrugia · 11:33
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 11:39
Any news on this?
Matthias Farrugia · 11:57
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli / butcher price raised over WhatsApp — Gzira, Shop 2. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.