Handled by Customer Care 6 · first response 16m
Kevin Cassar
Hello, the fresh cream I got is off even though it's in date.
Kevin Cassar · 11:30
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 6 · 11:46
Sending the photos now, you can see it clearly.
Kevin Cassar · 11:48
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 6 · 11:58
Thanks, appreciate the quick reply.
Kevin Cassar · 12:07
You're welcome! I'll keep this thread updated.
Customer Care 6 · 12:33
Okay, I'll wait to hear back.
Kevin Cassar · 12:58
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 13:23
Any news on this?
Kevin Cassar · 13:44
Quick update — the team came back to us and it's progressing.
Customer Care 6 · 13:57
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.