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Kevin Cassar

Product quality · Is-Siġġiewi, Triq It-Tabib Nikol Zammit · Mon 27 Apr 13:14
Resolved

Handled by Customer Care 6 · first response 19m

WhatsApp·

Kevin Cassar

Mon 27 Apr · started 13:14

Hi, the bread from this morning was raw in the middle.

Kevin Cassar · 13:14

So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.

Customer Care 6 · 13:33

Here are the pictures, the smell was terrible.

Kevin Cassar · 13:41

Thank you — refund approved, and our procurement team will speak to the supplier about this batch.

Customer Care 6 · 13:47

Customer

3 contacts
Kevin Cassar
First seen 1 Apr · WhatsApp
Contacts
3
Refunds
2 · €62.74
Rewards
—
Repeat topics
Product quality ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerKevin Cassarauto
Date / time27 Apr · 13:14auto
AgentCustomer Care 6auto
Issue typeProduct qualityauto
StoreIs-Siġġiewi, Triq It-Tabib Nikol Zammitauto
Order ref—auto
Refund€36.06auto
Suggested summaryauto

Off product in date; procurement to raise with supplier.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.