Handled by Customer Care 6 · first response 6h 13m
Omar Sciberras
Good morning, my delivery never showed up and the app says completed.
Omar Sciberras · 12:10
So sorry about that! Could you share your order number and the items affected?
Customer Care 6 · 18:23
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Omar Sciberras · 18:28
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 6 · 18:41
Thanks, appreciate the quick reply.
Omar Sciberras · 19:07
You're welcome! I'll keep this thread updated.
Customer Care 6 · 19:32
Okay, I'll wait to hear back.
Omar Sciberras · 19:57
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 20:03
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.