Handled by Customer Care 2 · first response 10m
Omar Sciberras
Hello, my rewards card isn't scanning in the Suppy app anymore.
Omar Sciberras · 17:22
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 2 · 17:32
The card number is on the back, sending it now with my details.
Omar Sciberras · 17:39
I've passed this to the Suppy team; the merge completes within 24hrs.
Customer Care 2 · 17:46
Thanks, appreciate the quick reply.
Omar Sciberras · 18:00
You're welcome! I'll keep this thread updated.
Customer Care 2 · 18:27
Okay, I'll wait to hear back.
Omar Sciberras · 18:44
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 18:51
Any news on this?
Omar Sciberras · 18:56
Quick update — the team came back to us and it's progressing.
Customer Care 2 · 19:15
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRewards card update request; details verified and applied.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.