Handled by Customer Care 1 · first response 4m
Elaine Sammut
Hello, I'd like to merge my card with my husband's account.
Elaine Sammut · 15:44
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 1 · 15:48
The card number is on the back, sending it now with my details.
Elaine Sammut · 15:58
I've passed this to the Suppy team; the merge completes within 24hrs.
Customer Care 1 · 16:08
Thanks, appreciate the quick reply.
Elaine Sammut · 16:27
You're welcome! I'll keep this thread updated.
Customer Care 1 · 16:37
Okay, I'll wait to hear back.
Elaine Sammut · 16:48
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 17:16
Any news on this?
Elaine Sammut · 17:29
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCard merge request; passed to Suppy app team.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.