Handled by Customer Care 3 · first response 4m
Elaine Sammut
Hi, the minced beef from the butcher counter smelled off when I opened it.
Elaine Sammut · 09:32
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 3 · 09:36
Photos attached, you can see the colour.
Elaine Sammut · 09:45
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 3 · 09:48
Thanks, appreciate the quick reply.
Elaine Sammut · 10:16
You're welcome! I'll keep this thread updated.
Customer Care 3 · 10:23
Okay, I'll wait to hear back.
Elaine Sammut · 10:40
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli counter quality complaint; images forwarded to shared attendant contact.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.