Handled by Customer Care 5 · first response 14m
David Farrugia
Hi, can I update the mobile number on my rewards card?
David Farrugia · 11:47
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 5 · 12:01
The card number is on the back, sending it now with my details.
David Farrugia · 12:09
I've passed this to the Suppy team; the merge completes within 24hrs.
Customer Care 5 · 12:17
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRewards card update request; details verified and applied.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.