Handled by Customer Care 2 · first response 1h 39m
David Farrugia
Hi, I ordered through the app and got someone else's bags.
David Farrugia · 15:43
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 2 · 17:22
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
David Farrugia · 17:30
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 2 · 17:38
Thanks, appreciate the quick reply.
David Farrugia · 17:47
You're welcome! I'll keep this thread updated.
Customer Care 2 · 17:53
Okay, I'll wait to hear back.
David Farrugia · 18:08
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 18:16
Any news on this?
David Farrugia · 18:29
Quick update — the team came back to us and it's progressing.
Customer Care 2 · 18:47
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.