Handled by Customer Care 1 · first response 2m
Katya Micallef
Hello, I was charged twice at the till, can you help?
Katya Micallef · 14:16
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 1 · 14:18
The slip number is on the photo I just sent.
Katya Micallef · 14:22
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 1 · 14:32
Thanks, appreciate the quick reply.
Katya Micallef · 14:44
You're welcome! I'll keep this thread updated.
Customer Care 1 · 15:03
Okay, I'll wait to hear back.
Katya Micallef · 15:09
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund request with receipt; store to confirm before processing.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.