Handled by Customer Care 4 · first response 3m
Katya Micallef
Hi, I ordered through the app and got someone else's bags.
Katya Micallef · 16:27
So sorry about that! Could you share your order number and the items affected?
Customer Care 4 · 16:30
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Katya Micallef · 16:33
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 4 · 16:37
Thanks, appreciate the quick reply.
Katya Micallef · 17:05
You're welcome! I'll keep this thread updated.
Customer Care 4 · 17:16
Okay, I'll wait to hear back.
Katya Micallef · 17:26
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 17:53
Any news on this?
Katya Micallef · 18:17
Quick update — the team came back to us and it's progressing.
Customer Care 4 · 18:34
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — Qawra, Triq l-Maskli, order B-93329. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.