Handled by Customer Care 3 · first response 8m
Andrew Sammut
Hi, the bread from this morning was raw in the middle.
Andrew Sammut · 10:14
So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.
Customer Care 3 · 10:22
Sending the photos now, you can see it clearly.
Andrew Sammut · 10:32
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 3 · 10:46
Thanks, appreciate the quick reply.
Andrew Sammut · 11:03
You're welcome! I'll keep this thread updated.
Customer Care 3 · 11:14
Okay, I'll wait to hear back.
Andrew Sammut · 11:31
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 11:54
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.