Handled by Customer Care 4 · first response 9m
Andrew Sammut
Hi, my Wolt order from your store arrived with two items missing.
Andrew Sammut · 13:30
So sorry about that! Could you share your order number and the items affected?
Customer Care 4 · 13:39
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Andrew Sammut · 13:42
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 4 · 13:45
Thanks, appreciate the quick reply.
Andrew Sammut · 13:54
You're welcome! I'll keep this thread updated.
Customer Care 4 · 14:12
Okay, I'll wait to hear back.
Andrew Sammut · 14:32
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.