Handled by Customer Care 1 · first response 2m
Kevin Micallef
Hi, the bread from this morning was raw in the middle.
Kevin Micallef · 13:50
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 1 · 13:52
Here are the pictures, the smell was terrible.
Kevin Micallef · 13:56
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 1 · 14:01
Thanks, appreciate the quick reply.
Kevin Micallef · 14:21
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.