Handled by Customer Care 6 · first response 31m
Paul Caruana
Hello, the butcher pack barcode rang up as a different product at the till.
Paul Caruana · 07:52
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 6 · 08:23
Here's the sticker photo, barcode included.
Paul Caruana · 08:29
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 6 · 08:35
Thanks, appreciate the quick reply.
Paul Caruana · 08:59
You're welcome! I'll keep this thread updated.
Customer Care 6 · 09:03
Okay, I'll wait to hear back.
Paul Caruana · 09:17
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 09:38
Any news on this?
Paul Caruana · 09:45
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCounter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.