Handled by Customer Care 7 · first response 6m
Neil Bugeja
Hi, the jar of sauce I bought was cracked and leaked in my bag.
Neil Bugeja · 12:45
Sorry about that! A photo of the item and your receipt and we'll sort a refund.
Customer Care 7 · 12:51
Photo sent — it made a mess of everything.
Neil Bugeja · 12:59
Refund approved — no need to return it, we'll mark it as damaged. Apologies again!
Customer Care 7 · 13:08
Thanks, appreciate the quick reply.
Neil Bugeja · 13:35
You're welcome! I'll keep this thread updated.
Customer Care 7 · 13:51
Okay, I'll wait to hear back.
Neil Bugeja · 14:09
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatBroken item; refund but no return, marked as damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.