Handled by Customer Care 3 · first response 1m
Neil Bugeja
Hello, my rewards card isn't scanning in the Suppy app anymore.
Neil Bugeja · 09:01
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 3 · 09:02
The card number is on the back, sending it now with my details.
Neil Bugeja · 09:12
All updated — the change shows in the app within a few minutes.
Customer Care 3 · 09:15
Thanks, appreciate the quick reply.
Neil Bugeja · 09:20
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCard merge request; passed to Suppy app team.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.