Handled by Customer Care 2 · first response 57m
Roberta Attard
Hi, the strawberries I bought today were mouldy inside the pack.
Roberta Attard · 19:53
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 2 · 20:50
Sending the photos now, you can see it clearly.
Roberta Attard · 20:54
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 2 · 20:59
Thanks, appreciate the quick reply.
Roberta Attard · 21:06
You're welcome! I'll keep this thread updated.
Customer Care 2 · 21:30
Okay, I'll wait to hear back.
Roberta Attard · 21:50
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 21:58
Any news on this?
Roberta Attard · 22:24
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.