Handled by Customer Care 1 · first response 9m
Roberta Attard
Hi, I want to return a pack that was open when I got home.
Roberta Attard · 18:56
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 1 · 19:05
Yes, I have the receipt here, sending a photo now.
Roberta Attard · 19:11
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 1 · 19:23
Thanks, appreciate the quick reply.
Roberta Attard · 19:27
You're welcome! I'll keep this thread updated.
Customer Care 1 · 19:31
Okay, I'll wait to hear back.
Roberta Attard · 19:45
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 19:50
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDouble charge at till; camera check requested, refund via accounts.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.