Handled by Customer Care 4 · first response 5m
Omar Zammit
Hi, the strawberries I bought today were mouldy inside the pack.
Omar Zammit · 09:16
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 4 · 09:21
Here are the pictures, the smell was terrible.
Omar Zammit · 09:25
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 4 · 09:35
Thanks, appreciate the quick reply.
Omar Zammit · 09:48
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.