Handled by Customer Care 7 · first response 3m
Omar Zammit
Hi, the strawberries I bought today were mouldy inside the pack.
Omar Zammit · 15:23
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 7 · 15:26
Here are the pictures, the smell was terrible.
Omar Zammit · 15:32
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 7 · 15:38
Thanks, appreciate the quick reply.
Omar Zammit · 15:45
You're welcome! I'll keep this thread updated.
Customer Care 7 · 15:49
Okay, I'll wait to hear back.
Omar Zammit · 16:15
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 16:41
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct quality raised over Website chat — Tas-Sliema, Triq Tigne'. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.