James Sciberras
Delivery / online order · Sliema, George Borg Olivier Street · Thu 11 Jun 12:51Handled by Customer Care 4 · first response 1m
James Sciberras
Hi, I ordered through the app and got someone else's bags.
James Sciberras · 12:51
So sorry about that! Could you share your order number and the items affected?
Customer Care 4 · 12:52
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
James Sciberras · 13:00
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 4 · 13:12
Thanks, appreciate the quick reply.
James Sciberras · 13:20
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.