James Sciberras
Delivery / online order · Birkirkara, Triq Il-Ferrovija L-Qadima · Thu 21 May 13:32Handled by Customer Care 6 · first response 14m
James Sciberras
Hi, I ordered through the app and got someone else's bags.
James Sciberras · 13:32
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 6 · 13:46
The reference is in my email — the whole freezer bag is ruined.
James Sciberras · 13:48
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 6 · 13:51
Thanks, appreciate the quick reply.
James Sciberras · 13:58
You're welcome! I'll keep this thread updated.
Customer Care 6 · 14:18
Okay, I'll wait to hear back.
James Sciberras · 14:40
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 14:44
Any news on this?
James Sciberras · 15:00
Quick update — the team came back to us and it's progressing.
Customer Care 6 · 15:22
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.