Matthias Sciberras
Delivery / online order · St. Julian's, St George's Street · Tue 26 May 11:04Handled by Customer Care 5 · first response 1m
Matthias Sciberras
Hi, my Wolt order from your store arrived with two items missing.
Matthias Sciberras · 11:04
So sorry about that! Could you share your order number and the items affected?
Customer Care 5 · 11:05
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Matthias Sciberras · 11:08
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 5 · 11:14
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.