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Matthias Sciberras

Deli / butcher quality · Tas-Sliema, L - Mrabat · Tue 5 May 10:14
Resolved

Handled by Customer Care 2 · first response 4m

Website chat·

Matthias Sciberras

Tue 5 May · started 10:14

Hi, the sausages I got from the butcher yesterday turned grey overnight.

Matthias Sciberras · 10:14

So sorry — could you send images of the product issue? The store will also speak to the counter attendant.

Customer Care 2 · 10:18

Photos attached, you can see the colour.

Matthias Sciberras · 10:21

Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.

Customer Care 2 · 10:29

Thanks, appreciate the quick reply.

Matthias Sciberras · 10:56

Customer

4 contacts
Matthias Sciberras
First seen 5 May · WhatsApp, Facebook, Website chat
Contacts
4
Refunds
2 · €17.56
Rewards
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Case log

Auto-filled from chat
ChannelWebsite chatauto
CustomerMatthias Sciberrasauto
Date / time5 May · 10:14auto
AgentCustomer Care 2auto
Issue typeDeli / butcher qualityauto
StoreTas-Sliema, L - Mrabatauto
Order refES-72982auto
Refund€12.20auto
Suggested summaryauto

Deli counter quality complaint; images forwarded to shared attendant contact.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.