Customer Service Hub
← Inbox

Anna Debono

Refund / return · Birżebbuġa, Triq Zarenu Dalli · Mon 20 Apr 21:20
Resolved

Handled by Customer Care 1 · first response 11m

Facebook·

Anna Debono

Mon 20 Apr · started 21:20

Hi, I'd like a refund for an item I bought yesterday in store.

Anna Debono · 21:20

Sorry about that! Could you send a photo of the receipt so I can pass it to the store?

Customer Care 1 · 21:31

Yes, I have the receipt here, sending a photo now.

Anna Debono · 21:38

I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.

Customer Care 1 · 21:44

Thanks, appreciate the quick reply.

Anna Debono · 21:53

You're welcome! I'll keep this thread updated.

Customer Care 1 · 21:58

Okay, I'll wait to hear back.

Anna Debono · 22:15

Customer

3 contacts
Anna Debono
First seen 20 Apr · WhatsApp, Facebook
Contacts
3
Refunds
3 · €66.69
Rewards
—

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelFacebookauto
CustomerAnna Debonoauto
Date / time20 Apr · 21:20auto
AgentCustomer Care 1auto
Issue typeRefund / returnauto
StoreBirżebbuġa, Triq Zarenu Dalliauto
Order ref—auto
Refund€16.54auto
Suggested summaryauto

Return of opened product; refund but no return, item marked damaged.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

EscalationResolved

daves Accounts · Accounts · sent 20 Apr

Refund confirmation via accounts team

Auto-notify: daves Accounts · within 48h — live send is a production step.

Contact: contact to be provisioned

Follow-up trail
  • No follow-ups yet.

Internal notes

none yet

Internal — the team sees this, the customer never does.