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Anna Debono

Expired / short date · Birkirkara, Triq Bwieraq · Fri 8 May 13:44
Resolved

Handled by Customer Care 5 · first response 29m

Facebook·

Anna Debono

Fri 8 May · started 13:44

Hello, the ham I bought yesterday expires today, that's too short.

Anna Debono · 13:44

Thanks for flagging! Could you tell me which store and send a photo of the date label?

Customer Care 5 · 14:13

It was the fridge aisle, photo attached.

Anna Debono · 14:20

The item can be exchanged in store, and the store manager is checking the display now.

Customer Care 5 · 14:24

Thanks, appreciate the quick reply.

Anna Debono · 14:51

Customer

3 contacts
Anna Debono
First seen 20 Apr · WhatsApp, Facebook
Contacts
3
Refunds
3 · €66.69
Rewards
—

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelFacebookauto
CustomerAnna Debonoauto
Date / time8 May · 13:44auto
AgentCustomer Care 5auto
Issue typeExpired / short dateauto
StoreBirkirkara, Triq Bwieraqauto
Order ref—auto
Refund€20.86auto
Suggested summaryauto

Short-dated product complaint; exchange offered per policy.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.