Handled by Customer Care 5 · first response 9m
Omar Abela
Hi, I want to return a pack that was open when I got home.
Omar Abela · 09:10
Happy to help — do you have the receipt or the till slip number?
Customer Care 5 · 09:19
Yes, I have the receipt here, sending a photo now.
Omar Abela · 09:27
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 5 · 09:31
Thanks, appreciate the quick reply.
Omar Abela · 09:51
You're welcome! I'll keep this thread updated.
Customer Care 5 · 09:55
Okay, I'll wait to hear back.
Omar Abela · 10:22
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 10:46
Any news on this?
Omar Abela · 11:14
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.