Handled by Customer Care 7 · first response 1m
Omar Abela
Hello, a staff member was quite rude when I asked for help finding an item.
Omar Abela · 14:53
I'm really sorry to hear that. Could you tell me the store, the time, and which till or aisle?
Customer Care 7 · 14:54
It was around 10:30 at the second till.
Omar Abela · 15:01
Thank you — I've shared this with the store manager, who will review with the team member. We take this seriously.
Customer Care 7 · 15:07
Thanks, appreciate the quick reply.
Omar Abela · 15:16
You're welcome! I'll keep this thread updated.
Customer Care 7 · 15:25
Okay, I'll wait to hear back.
Omar Abela · 15:48
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatStaff attitude complaint; store manager informed for follow-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.