Handled by Customer Care 7 · first response 17m
Andrew Abela
Hello, the courier left my shopping outside and the frozen items defrosted.
Andrew Abela · 20:56
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 7 · 21:13
The reference is in my email — the whole freezer bag is ruined.
Andrew Abela · 21:20
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 7 · 21:24
Thanks, appreciate the quick reply.
Andrew Abela · 21:50
You're welcome! I'll keep this thread updated.
Customer Care 7 · 21:58
Okay, I'll wait to hear back.
Andrew Abela · 22:07
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 22:31
Any news on this?
Andrew Abela · 22:44
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.