Handled by Customer Care 5 · first response 29m
Andrew Abela
Hi, the minced beef from the butcher counter smelled off when I opened it.
Andrew Abela · 12:57
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 5 · 13:26
Photos attached, you can see the colour.
Andrew Abela · 13:31
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 5 · 13:41
Thanks, appreciate the quick reply.
Andrew Abela · 13:45
You're welcome! I'll keep this thread updated.
Customer Care 5 · 14:01
Okay, I'll wait to hear back.
Andrew Abela · 14:08
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 14:19
Any news on this?
Andrew Abela · 14:47
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatButcher counter quality complaint; third party emailed, camera check requested.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.