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Omar Muscat

Deli / butcher price · Birkirkara, Triq Il-Knisja l-Qadima · Thu 16 Apr 10:45
Resolved

Handled by Customer Care 3 · first response 3m

WhatsApp·

Omar Muscat

Thu 16 Apr · started 10:45

Hi, the sticker on my deli pack says €4.20 but I was charged €6.10.

Omar Muscat · 10:45

Could you send a clear image of the itemised sticker showing the product name, barcode and price?

Customer Care 3 · 10:48

Here's the sticker photo, barcode included.

Omar Muscat · 10:52

Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.

Customer Care 3 · 10:58

Thanks, appreciate the quick reply.

Omar Muscat · 11:22

Customer

3 contacts
Omar Muscat
First seen 16 Apr · Instagram, WhatsApp
Contacts
3
Refunds
none
Rewards
—
Repeat topics
Delivery / online order ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerOmar Muscatauto
Date / time16 Apr · 10:45auto
AgentCustomer Care 3auto
Issue typeDeli / butcher priceauto
StoreBirkirkara, Triq Il-Knisja l-Qadimaauto
Order ref—auto
Suggested summaryauto

Counter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.