Handled by Customer Care 3 · first response 2m
Omar Muscat
Hi, my Wolt order from your store arrived with two items missing.
Omar Muscat · 11:18
So sorry about that! Could you share your order number and the items affected?
Customer Care 3 · 11:20
The reference is in my email — the whole freezer bag is ruined.
Omar Muscat · 11:30
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 3 · 11:34
Thanks, appreciate the quick reply.
Omar Muscat · 11:56
You're welcome! I'll keep this thread updated.
Customer Care 3 · 12:10
Okay, I'll wait to hear back.
Omar Muscat · 12:29
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 12:37
Any news on this?
Omar Muscat · 12:53
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 20 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 22 May — Reminder sent — no reply yet.
- 25 May — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.